terms & conditions

terms & conditions

1. packaging: we aim to use recycled packaging when ever possible. Therefore, you may receive a box or envelope with another company's logo printed on it. Please do not be alarmed! We are just trying to leave as small a carbon footprint as possible. We aim to use environmentally responsible packaging where ever possible.

2. payment: we use paypal to process our payments. So you can be assured that you are using and safe and secure payment option when purchasing from spiralsoaps.com. We do not need to see any of your sensitive personal information this way, so you can be confident when making a purchase.

3. delivery: we use royal mail 1st class postage for all our parcels unless you request otherwise. Dispatch is estimated to be 1-5 working days on receipt of your order.

4. international delivery: currently postage quoted is for mainland UK only. we can ship to international destinations, but postage will be calculated and billed separately.

5. returns: you are entitled to return your purchase (in unused condition) within 7 days of receiving your purchase, for a full refund including postage. If any item is damaged upon receipt you should notify us immediately and replacement items will be sent. In this instance, the original items must also be returned.

6. privacy policy: we do not store your financial data in relation to your purchase. As we use paypal to process your payments, it is not necessary for us to ever see this information. We may, however, use your email details to inform you of special offers and new products, and if you subscribe to any mailing list. We may not pass on your email details to any third parties.

7. links: we are not responsible for the content or privacy policies of any of the companies whose links are available on our website. You are ultimately responsible for your own well being, and use of these links will be at your own risk.

8. EU certification. we are members of the UK guild of craft soapmakers, and all our products have been safety assessed by competent persons.

9. website disclaimer: if you use this website, you are agreeing to comply with the above terms and conditions. If you disagree with any of the above terms and conditions, please do not continue to use the website. The term 'spiral soaps' or 'us' or 'we' refers to the owner of the website, whose address is 295 hounslow road hanworth TW13 5JQ. The term 'you' refers to the user or viewer of this website.

thankyou and I hope you enjoy shopping at spiral soaps !


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